Trips and Outings Terms and Conditions

General Information:

  • Pulhams Coaches of Bourton-on-the-Water supply the coaches for our day trips. Food and drink during our outings will be at our own expense unless otherwise stated. Please let us know of any mobility or other requirements.

Coach Arrivals and Departures

  • The coach pick-up points and departure times from Cheltenham for each day trip will vary according to the route we take to our destination; these will be advertised in the newsletter and on the website.
  • Our pick-up points are chosen to prevent people waiting around for too long and to get us on our journey as quickly as possible.
  • During each trip we will let you know about further coach meeting points and departure times.
  • People taking part in an outing are requested to arrive at the arranged pick-up point before the stated departure time so that we can leave promptly. If anyone is missing, the coach will wait for 10 minutes before continuing the tour. We will make every effort to find a missing person, so please make sure that your home phone and/or mobile phone number is on the booking form and if you find you are unexpectedly delayed please con tact your tour leader as soon as possible.
  • All our outings are very carefully planned and we endeavour to reach our destination within the time specified. However we cannot be held liable for inconvenience or loss caused by breakdown, traffic congestion or other delays outside our control.
  • Often all the seats on a coach will be filled, so we do ask that single members share seats so that couples can sit together.

Refunds

  • If you cannot go on a trip please let the booking team know as soon as possible so your name can be taken off the list.
  • For Trips: cancellations up to 4 weeks beforehand will receive a full refund. Cancellations 2 to 4 weeks beforehand will receive a 50% refund*. Cancellations less than 2 weeks beforehand will receive no refund.* However, if there is a waiting list on trips and the team is able to re-sell the ticket a full refund will be given.
  • For Talks: If there is a waiting list and the ticket can be re-sold then a full refund will be given. Otherwise there will be no refund.

Email events@friendsofthewilson.org.uk.